Projects Experience
|
|
Technical acccount manager for Chinese strategic customers
|
Red Hat |
|
project manager
|
2019/06-Now |
- Project description
- Technical account managment for Lenovo, Alibaba, China Railway info based on RHV, RHOSP, RHEL products
- Related Skills/Technology
- Linux, virt, Openstack, customer engagement, partner management
- My Role
- Alibaba account management based on Openshift initiativeand RHUI, RHEL Support
- Lenovo account management based on RHV/DCI initiative and RHEL support
- China railway account management based on Openstack, Virt and RHEL support
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain understanding of customers’ technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Manage customer cases, maintaining clear and concise case documentation
- Perform initial or secondary investigation and respond to online and phone support requests
- Partner with Red Hat strategic cloud partners to jointly solve multi-vendor customer issues
- Manage workload to ensure all customer issues are handled and resolved in a timely manner by collaborating with support team
- Collaborate with the engineering, R&D, product management, and technical support teams
- Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
- Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Create documentation regarding customer issues and technical details on how to resolve them
- Travel, as necessary, to visit customers, partners, conferences, and other events
|
|
Principle IT Consultant for Oracle Demo services support
|
Oracle |
|
project memeber
|
2016/11-Now |
- Project description
- Oracle Demo Services support to make sure no issue happened during SC make the demo.
- Related Skills/Technology
- Linux/Linux Virtualization/ Storage/Network Concepts/Oracle Fusion/Scripting/Monitoring Tools/Cloud
- My Role
- maintain 10 OCI tenancies, developed the monitoring scripts based on OCI Python SDK
- Monitoring the DC healthcheck - 9 DCs, 200+ Servers in each DC, 10000+ envs
- E2E upgrade, Pod Provisioning via SDI
- Chatbot setup and troubleshooting
- Perform as QE, Build handoff TestZeus UAT Test, DCMS UAT Test
- VM archive, restore, shutdown, restart
- EM agent reinstallation on environment VMs
- Monitoring of automated jobs within DMT Demo Management Tool
- Monitoring of the EM dashboard – Troubleshoot and fixing the alerts
- Creating executive reports on the above responsibilities
- Handling all VM and hypervisor/DOM0 related issues
- creating/monitoring/Retiring unused demoenvironments
- provisioning of environments to Sales Consultants teams - from VM creation toinstallation of new images on VMs and handing over of environments
- EM agent reinstallation on environment VMs
- Upgrading environments from one version of application to another
- Patching of certain environments, under agreed conditions (using ARU)
- creating/monitoring/Retiring unused demoenvironments
|
|
best Seller hybrid Cloud Program
|
HPE |
|
project memeber
|
2016/6-2016/10 |
- Project description
- Help BestSeller Company migrate IT infrastrucion from bare metal to hybrid cloud
- Related Skills/Technology
- Linux/CloudSystem/CSA/RHEL7,1/Debug/Double-Take/Vsphere 6.0/Vsphere Converter
- My Responsibility
- help other team to delivery Helion CloudSystem 9.0.1 on CS700 to build hybrid cloud.
- research virt-v2v , converter double-take software to focusing on migration apps from bare-metal to virtual machine.
- review with the app owner in best seller ,write application migration plan to the best seller company.
- choose approciate tools to migration bestsellers apps to virtual machine.
- use Double-take help customer migration apps and cut over app from baremetel
|
|
ShenZhen CCTSoft Ltd XI'AN Branch private cloud
|
HPE |
|
project delivery manager
|
2016/6 |
- Project description
- help Delivery Helion Openstack 3.0.1 to customer
- Related Skills/Technology
- HOS/Vsphere 6.0/Nova/neutron/ovsvapp/novaproxy
- My Responsibility
- Delivery HOS3.0.1 +Vsphere 6.0
- Technical Tranning for customer
- PM management like project schedule ,task assignment ,delivery document planning
|
|
NFV-Helion OpenStack Carrier Grade 2.1 research
|
HPE |
|
project delivery manager
|
2016/5-2016/6 |
- Project description
- Research HCG functionalities in order to help ChinaMobile create ESTL standard.
- Related Skills/Technology
- HOS/HCG/Carrier-Grade/SRIOV/VNF/VIM/PCI_Passthrough/HA
- My Responsibility
- H3C switch configuration
- Installing HCG From scratch
- Reserch HCG functionalities, eg SRIOV, DPDK, PCI-Pass-through,Service Manager,Controller a/s mode switch
|
|
Hardware Certification Program on Inspur NF5280M4/ Huawei 1288 for HOS3.0
|
HPE |
|
Project Manager/TTT
|
2016/5 |
- Project description
- help to certify specified hardware and make sure it will be listed on helionready website
- Related Skills/Technology
- HOS/Netperf/Fio/Performance/Tempest/LTP/Testing
- My Responsibility
- Write Hardware Certification process guide
- Setup HOS environment
- Guide Team memebers to run related tests for hardware certification
- PM management like project schedule ,task assignment ,delivery document planning
|
|
WeiDong Edu Cloud- HOS+Huawei AC SDN + F5 Loadbalance
|
HPE |
|
project delivery member
|
2016/3-2016/4 |
- Project description
- Delivery Hybrid Cloud for Weidong Cloud including testing environment, temporary environment and formal environment. Create app VMs for the customers
- Related Skills/Technology
- o HOS/KVM/ SDN/Aigle Controller/Ceph/VSA/Nova/neutron/cinder/Swift
- My Responsibility
- Delivery Helion Openstack 2.1 on testing environment
- HOS 2.1 intergration with Huawei SDN solution Aigle Controller
- test cases design and test cases execution among w/ huawei and weidong customer about huawei sdn solution
- F5 intergration With HOS 2.1
- PB level Ceph setup
- Add New Ceph and compute node to existing HOS2.1 environment
- Project operation, Fix issues customer raised
|
|
Guang He Smart Cloud deliery
|
HPE |
|
Project Manager/TTT
|
2016/1-2016/2 |
- Project description
- Delivery Distributed Cloud to customer
- Related Skills/Technology
- HOS/Triple-O/CloudSystem/CSA/
- My Responsibility
- Check vendor's environment preparation
- Delivery HOS1.1.1 to ZHANGJIAKOU Site
- Create topology design in CS8 and intergrated w/ HOS on CloudSystem8 located GUOKE
- Environment operation and issues fixing
- Onsite to Guang'He to give customer 2-day trainning about CloudSystem and Helion Openstack.
- PM management and create the checkpoint and customer facing
|
|
CDV POC Demo For HPE CloudSystem9.1
|
HPE |
|
Project Member/TTT
|
2015/12 |
- Project description
- help Delivery Cloud System and Vsphere 6.0 to customer
- Related Skills/Technology
- HOS/Triple-O/CloudSystem/CSA/
- My Responsibility
- Delivery Cloud System on CDV's Server
- Add existing vsphere 5.5 on the cloud system
- Create topology design in CSA (which is bundled in Cloudsystem 4.5) in order to create VM on vsphere4.5 from HPE MPP portal.
- on site technical trainning for customers
|
|
Virtio-Win Team Project Lead
|
Red Hat |
|
Technical Team Lead
|
2011/7-2015/11 |
- Project description
- behaved as technical lead for virtio-win WHQL&SVVP team in RHEL6.2,6.3,6.4,6.5,5.9,5.10,7.0,7.1
- Related Skills/Technology
- Hardware Certification/HCK/WLK/powershell/People management/python
- My Responsibility
- execution
- Be familiar with all the project features;review the technical paper for each feature and give the feedback to improve quality of feature research(more test scenarios,optimized format,etc)
- Assign/track/review the project tasks and deliver accurate and timely test results
- Analysis&debug problems and issues that raised by project members and give the correct/effective solutions in time
- Be accountable for project bug tracking including bug acking, reviewing and raise correct flags/keyword, organize and involve in bug go through weekly/biweekly
- Be accountable prioritize the testing for parallel streams and give executable solutions to all unexpected issues for the project
- Be accountable for errata handling for each release Communicate with Developer and Microsoft in time in case PV drivers could get MSFT Logo
- Tech-Talk about WHQL/HCK/virtio-win
- HCK whql autommation work - powershell
- Run manual functional tests according to requirements
- Planning
- Be accountable for preparing the test plan/goal of project, including define the risks, capacity, deliverables in each phase/milestone and carry out proper solutions to evade/diminish risks
- Lead/maintain the regular project discussion session with senior QE, review the technical part and give the feedback to project members organize regular project meeting.
- Be accountable for improving the bug contribution and bug quality for the project
- Be accountable to rich/maintain project documentation(new hire guide/quick start, FAQ,etc) and make them update to date
- Be accountable to consider the project requirements (recruitment/hardware/training), forecast capacity risks and give the report in time.
- Bug ACK
- Management
- Be familiar with project members' ability/strength/weakness and let them play in proper roles
- review/track project members performance & feedback (for new hire, give evaluation every month) and feedback them to section lead in time
- Build good communication with devels/outside(got sign-off in time, no blame from outside), give quick response for the outside concern Some interview work
- Familiar/Review/Optimize all project related work flow, and make sure all project members can follow them during daily work.
- Presentation on team/product introduction to developer manager
- 1:1 meeting with team members every month
|
|
RHEL6.1 RC qemu-kvm project Lead
|
Red Hat |
|
Project Lead/TTT
|
2011/3-2011/6 |
- Project description
- behaved as project lead in RHEL6.1 RC period for qemu-kvm product
- Related Skills/Technology
- Project management/Testing
- My Responsibility
- Write test plan according to upstream\developer requirement, send testing report for managers review
- Assign test runs to team members according to bug fix and test plan
- Functional test run according to the requirement.
- Some tech-talk for some qemu-kvm features.
|
|
QE intern &QE associate
|
Red Hat |
|
Tester
|
2011/3-2011/6 |
- Project description
- Mainly Test and update test cases and do feature research for qemu-kvm
- Related Skills/Technology
- My Responsibility
- First owner of migration ,Stable Guest ABI ,virtual block device feature skills of verify bugs.
- Execute qemu-kvm test run according to lead's request
- Ensure work including test case creation, test run execution, bug reporting, bug tracking and bug verification align to section's standard and provide accurate and timely test result
|
|
QE intern
|
VanceInfo |
| tester |
2009/5 - 2010/3 |
| 2010/2/18 ~ 2011/3/15 project for Nasdaq |
- Project description
- Do I18n and function testing for Nasdaq management system
- My Responsibility
- do l18n testing for some interface,and some function testing
|
| 2009/12/20~ 2010/2/11, project for ChinaMobile : Solutions for choosing Virtualization products |
- Project description
- Function , performance testing and Evaluation for Virtualization products of VMware, Microsoft , HuaWei, Novell, and RedHat
- My Responsibility
- Write testing cases according to Customers requirement .run all the case for Red hat virtualization products. Do Novell, HuaWei p2v and v2v testing
|
| 2009/6/15~ 2009 /12/20 QE intern in VMware department of VanceInfo Ltd. |
- Project description
- do regression testing cycle for VMware workstation ,fusion ,Server etc.
- My Responsibility
- Run functional test of VMware products According to Team Leader assignments
|